Endpoint Central Agent Uninstallation Methods

Endpoint Central Agent Uninstallation methods for Tickets 21030 and 15845

Agent Uninstallation Methods

 

The Endpoint Central Agent can be uninstalled in many ways. However it is important to note here that agent uninstallation is only recommended in cases where you want to remove old agents (agents that are no longer in contact with the server)and not in scenarios where there is a communication issue or an upgradation failure.

Agent Uninstallation from Console

You can uninstall agents from machines using the Endpoint Central Server by navigating to the Agent tab --> Scope of Management --> Computers --> Uninstall Agent
. 

By clicking on Uninstall agent, you will only be able to uninstall agents from machines where the status of the agent is live.

Uninstall agent button in Endpoint Central Console

Note: Uninstalling an agent from the console using the Uninstall Agent option is different from removing the computers using the Remove Computers option.The agent will be uninstalled on-demand when you click Uninstall Agent
. If you are removing a computer, the agent uninstallation will only be reflected in the next refresh policy.

Manual Agent Uninstallation

You can restrict agent uninstallation and agent service from the Endpoint Central Server console by following the steps mentioned below:

To configure OTP for agent uninstallation, log in to the Endpoint Central Server console and navigate to Agent --> Agent Settings --> Agent Protection Settings
.

OTP option in Endpoint Central

After enabling the settings, you will see that the restrictions will be enabled in the control panel. (The restrictions will be applied during the 90 minutes refresh cycle)

Endpoint Central Server in the control panel

When you are trying to uninstall the agent from the control panel, you will be required to enter the TOTP.

To view the TOTP from the console, log in to the Endpoint Central web console and navigate to Agent --> Computers --> View OTP
.

View OTP option in Endpoint Central Server

Note: If the restriction is not enabled in the Endpoint Central Server, you can directly uninstall the agent from the control panel.

Uninstall Windows Agent with AgentCleanupTool

Note:
 If the Endpoint Central server is uninstalled and you still have the Endpoint Central agents in your machine, please contact support with Endpoint Central Agent registry export. The Endpoint Central support will provide the AgentCleanupTool for proper cleanup of the agent.
For Endpoint Central Cloud, please contact the support for the AgentCleanupTool with any one agent registry export.

Agent uninstallation

If you don't fall under the above mentioned cases,

Downloading the AgentCleanupTool

  • Download the 

AgentCleanupTool.exe (SHA 256 Checksum: 7135c425399e3f157937fe9ae259b553150ca59c79bd8654b3077f5632a9cc89)

Executing the AgentCleanupTool

  • Execute the AgentCleanupTool.exe as an administrator in the server installed machine to generate the AgentCleanupToolClient.exe.

Uninstalling the Agent with AgentCleanupToolClient

  • The AgentCleanuptoolClient.exe is now deployed to the agents which are under the Scope Of Management.
  • Run this AgentCleanupToolClient.exe in the agent machine, as an administrator to remove the agent.

Note
:

1. The AgentCleanupToolClient will be valid only for 48 hours.

2. Do not rename either of the files.

3. The Client tool should not be executed from the agent installed directory.

4. If the AgentCleanupToolClient.exe has expired, regenerate the AgentCleanupToolClient and execute the same in the agent machine.