Endpoint Central - OS Deployer - Network Driver is not installing while deploying the image

Endpoint Central - Network Card is not installing while deploying the Image using the OS Deployer.

Issue Observed:

  • The network adapter does not work after deployment unless it is manually unplugged and plugged back in.
  • Root cause appears to be that Windows fails to detect the network adapter during boot.

Troubleshooting Performed:

  1. Troubleshooting 1:
     Added network adapter drivers during deployment to rule out missing drivers.
  2. Troubleshooting 2:
     Attempted driver installation after deployment, but the device was not detected. This led to the suspicion that a USB Type-C chipset between the motherboard and the network adapter might require additional drivers.
  3. Troubleshooting 3:
     Added the model-specific driver package as a driver application, but the installer failed even with silent installation.
  4. Troubleshooting 4:
     Included a complete set of USB, network, keyboard, and mouse drivers in the driver repository. The issue still persisted.
  5. Troubleshooting 5:
     Forced a reboot after deployment in case device detection was delayed. The network adapter still did not appear.
  6. Troubleshooting 6:
     We imaged a device with a pre-installed Windows OS, applied all Windows updates, and installed required drivers. After creating a new image from this machine and deploying it, the network adapter issue was resolved after the first restart.

Reference Articles:

  • OS Deployer Knowledge Base:

OS Deployer Help Guide:

OS Imaging & Deployment Guide:

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