To login to the KIDAN Incident / Service Management Portal
go to the below URL.
If you are a requester then it will show the below page
after login into the URL.
To process the Incident Request, go through the Report an
issue button shown below.
Then you will jump into the below Page
Then you will require to select the Categoryà Sub Category and Item in
the form and press Add Request. Like example given below.
Selecting Category,
Selecting Sub Category.
Selecting an
Item.
Now, fill in the Subject and add Description
and press Add Request button to add the request. Shown below.
After add Request you will see the confirmation windows
below.
If you want to see the request just press the View Request
button as shown above. You will see the below added request.
To process the Service Request, go through the Request a
Service button shown below.
Please select the required service you want to request as
shown below.
Then Please select the Priority à SubjectàDescriptionà Add Request
Selecting Priority.
Adding Subjectà
Description and Pressing Add request to add service Request shown
below,
After adding the service request, It will show the below
window,
To view the service request press View Request button
as shown above.